Cancellation Policy


Rutas Fluviales del Júcar, S.L. is responsible for the treatment of the data provided with the purpose of attending your requests or consultations made. The legitimacy for the treatment is the consent expressed to proceed with the sending of the request as a user of the Web and the receipt of communications.

Rights: You may access, rectify and delete the data, as well as the rest of the existing rights, as explained in the link

VIAJES SUAVENTURA.COM (company whose identification data appear at the end of these General Terms and Conditions, hereinafter referred to as “SUAVENTURA” offers the use of this Web site to the users, conditioned to the acceptance without modifications by the User (hereinafter, the “User”) of the clauses contained in this legal notice considered as General Conditions.

The use of this SUAVENTURA Web site by the User implies unrestricted acceptance of the aforementioned documents. If the User does not agree with them, he/she will not have the right to use the “SUAVENTURA” website.

The User declares that he/she is of legal age (i.e. is at least 18 years old) and has the necessary legal capacity to be bound by this agreement and to use this Web site in accordance with the General Terms and Conditions set forth herein, which he/she understands and fully understands.


Through SUAVENTURA’s Web site, the User has access to information about SUAVENTURA.COM products and services related to tourism and travel and can make inquiries about their products, as well as prepare budgets for any of the Agency’s products.

The User’s making of quotations or inquiries does not imply any commitment on the part of the User with respect to the products or services quoted.

The completion of the quotation does not guarantee the availability of the offer or places indicated in the quotation, but the reservation of places will only be made at the time of formalizing the reservation through payment by any of the means listed on the website of “SUAVENTURA”.

The preparation and updating of information on offers, products or services, prices, routes, distances, characteristics and any other relevant data and information about the products and services offered through the Web site, corresponds to the respective product or service providers; SUAVENTURA will ensure that such information is supervised, verified and updated, without this resulting in its responsibility.


All contents of the SUAVENTURA website (including, but not limited to, text, graphics, logos, button icons, images, audio files and software) are the property of SUAVENTURA or its content providers and are protected by national and international industrial and intellectual property laws. The compilation (understood as the collection, arrangement and assembly) of all the content of the SUAVENTURA website is the exclusive property of SUAVENTURA and is protected by national and international industrial and intellectual property laws. All software used on the SUAVENTURA website, or from its software suppliers, is protected by national and international industrial and intellectual property laws.

Any other use of the content of this Web site, including the reproduction, modification, distribution, transmission, republication, display or performance, in whole or in part, is strictly prohibited.

In particular, it is strictly forbidden to use any kind of images contained on the SUAVENTURA website outside of the SUAVENTURA website without the express consent of SUAVENTURA or its suppliers.


This Web site is solely and exclusively for the personal use of the Users. Its modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or non-commercial purposes is prohibited. You agree not to use this Web site for illegal or prohibited purposes. In particular, the Website User agrees that he/she will only use the Website for him/herself and that the information on products or services purchased through the Website will be for his/her own use or consumption.


SUAVENTURA offers this web site in the state in which it is presented, it may contain inaccuracies or typographical errors. SUAVENTURA makes no representations or warranties of any kind, either express or implied, as to the operation of the website or the information, content, software, materials or products included on the website. To the fullest extent permitted by applicable law, SUAVENTURA disclaims all warranties, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SUAVENTURA will not be liable for damages of any kind that may result from the use of this website, including, but not limited to, direct and indirect damages.

Without prejudice to the generality of the provisions of the preceding paragraph, SUAVENTURA assumes no liability whatsoever that may arise from the lack of truthfulness, completeness, updating and accuracy of the data or information on offers, products or services, prices, routes, distances, characteristics and any other relevant data and information about the products and services offered through the website by the suppliers of products or services, nor with respect to the content, data or information that are provided from other pages.


The SUAVENTURA Web site may contain links to other Web sites that are not operated by SUAVENTURA. Such links are included for reference purposes only. SUAVENTURA has no control over such Web sites, nor is it responsible for their content.

The inclusion of links to other Web sites does not imply that SUAVENTURA promotes, endorses, warrants or recommends that Web site. The links included in the SUAVENTURA website are only offered as informative references without any kind of evaluation of the contents, owners or services or products offered from them.


After having made the payment, the customer will have acquired the right to use the contracted service for the person or number of persons indicated on the ticket or service ticket itself, which the User accepts as proof of payment and as the holder of the right to use the same and is governed by the following Special Conditions:

A) Amount of the ticket or service ticket

The amount paid is accepted by the parties as the price of the service to be rendered and includes the price of such service, insurance and taxes that would have been legally charged.

B) Acceptance by the User

The User accepts said ticket or service ticket, which will have been sent to him/her by any electronic means, as proof and which entitles him/her to the enjoyment of the contracted service.

C) Cancellation of tickets, tickets or services.

The User may cancel the ticket, tickets, tickets or services contracted through the website or outside the website in accordance with the following table:

  • If between 10 and 15 days are missing, a penalty of 5% of the total amount of the contracted service will be charged.
  • If between 3 and 10 days are missing, the penalty is 15% of the total amount of the contracted service.
  • If between 2 and 3 days are missing, the penalty is 50% of the total amount of the contracted service.
  • If the cancellation is made during the 24 hours prior to the provision of the service, or the non-presentation at the scheduled time for the provision of the service, you will not be entitled to any refund of the amount paid.
  • In all cases, in addition, a 5% administration and cancellation fee will be charged.

We also inform you that if for sufficient cause or force majeure, we were unable to provide a service under the agreed conditions, we will offer you the possibility of opting for a full refund of the amount paid, or its replacement by another of similar characteristics in terms of category and quality.

For these purposes, the following shall be considered sufficient cause:

  1. a) Cases in which the agencies, in spite of acting with due foresight and diligence, are unable to provide the contracted services for reasons not attributable to them.
  2. b) When a one-day program has not reached a sufficient number of registrations, provided that such minimum number has been specified in the conditions of the program, and that the cancellation is announced to the travelers at least ten days prior to the departure date.

If the causes indicated in the preceding paragraph, or force majeure, occur before the service is rendered, preventing the performance of the operation, the customer shall be entitled to a full refund of the amount paid, except for any expenses that, under this condition, have been agreed upon.

When booking package tours with our agency, we inform you that you have the possibility of taking out insurance to cover cancellation expenses in case you cannot make the trip due to unforeseen circumstances.


The present General Conditions, as well as any relationship between you as a User and VIAJES SUAVENTURA.COM shall be governed by Spanish law and especially by Law 21/1995 of the Spanish Government (Law of Combined Travel), and Decree 20/1997, of the Valencian Government (Regulation of Travel Agencies of the C.V.). For any litigious matter derived from the existence or content of these General Conditions or the relationship between the User and SUAVENTURA, both parties, expressly renouncing any other jurisdiction that may correspond to them, submit to the exclusive jurisdiction and competence of the Courts and Tribunals of Valencia (Spain). SUAVENTURA reserves the right to make changes at any time to our website, as well as to these Terms and Conditions.


CV-Mm-1445-V TA-16-V

Carretera Balneario, s/nº

46625 – Cofrentes – Valencia (Spain)

VAT NUMBER: B97868657